Privacy Policy

Last updated: 2 November 2026

Short version: we collect what is needed to run TWINQ, we do not sell your personal data, and you can delete your account and its content from Settings or by emailing us.

1. What we collect

Account data: email address, password (stored only as a secure hash by Firebase Authentication), display name, username and profile photo.
Profile data: bio, interests, cover photo and the location details you choose to add (village, taluka, district, state, PIN).
Content: posts, stories, reels, messages, voice notes, gifts and support emails you send us.
Usage and device data: pages and features you use, app settings, browser type, and timestamps needed for security and abuse prevention.
Approximate location: only when you turn on "Near me" or grant the browser permission. You can deny it and still use the app.
Payment records: the UPI reference and proof you submit for VIP or coins. We do not collect your UPI PIN, card number or bank login.

2. Data stored on your device

TWINQ keeps some data in your browser's local storage so the app loads quickly and works offline — for example your session, cached feed and local message list. Clearing site data or signing out removes local copies. Some data is also stored in our cloud database so it follows you across devices.

3. Why we use your data

to create and secure your account, including email verification;
to show your profile, deliver messages and power matching, discovery and live features;
to keep the community safe, investigate reports and enforce our Terms;
to process VIP and coin purchases verified from UPI proof;
to provide support and send essential service emails.

4. Who processes it

Google Firebase (Authentication, Firestore, Hosting) hosts the app, accounts and database.
Hostinger provides the twinq.live@twinq.live mailbox used for support and service email.
Payment verification is done manually by our team from the UPI reference you submit; we do not receive your banking credentials.
We may disclose data if required by law, or to protect the rights and safety of users.

We do not sell your personal data and we do not share it with advertisers for profiling.

5. Retention and deletion

We keep account and content data while your account is active. You can delete your account from Settings; this removes your profile and content from the active service, subject to short backup and legal retention periods. You can also email us to request access, correction or deletion.

6. Security

Data is transmitted over HTTPS and protected by database access rules so that accounts can only read their own conversations and permitted public content. No system is perfectly secure, so use a strong unique password and never share login codes.

7. Your choices

Edit or remove profile details at any time in Settings.
Control camera, microphone and location permissions in your browser or device settings.
Block or report other users, and choose who can message you.
Request a copy or deletion of your data by emailing us.

8. Children

TWINQ is only for people aged 18 and over. We do not knowingly collect data from anyone under 18. If you believe a minor has created an account, contact us and we will remove it.

9. International processing

Our infrastructure providers may process data in countries other than yours. They apply their own security and data-protection commitments, and we limit processing to what is needed to run TWINQ.

10. Contact

Privacy questions or requests: twinq.live@twinq.live.